Cancel Order

We want you to be absolutely satisfied with your purchase. If you are not, just email or call +971 50 778 7001 between 9 am and 6 pm, Monday to Saturday (excluding Sundays and public holidays) and the Customer Services representative will lead you through the cancelation or returns process in more detail.

Act Promptly:
If you want to cancel your order, act quickly. Once the order is processed or shipped, cancellation becomes more challenging.

Contact Customer Support:
Reach out to customer support through the provided contact information on their website or in your order confirmation email.

Check the Order Status:
If the order status is still “processing” or “pending,” there may be a better chance of cancellation.
Review the Company’s Cancellation Policy:

Understand the company’s cancellation policy, including any potential fees or conditions.

Document Communication:
Keep a record of your communication with customer support, including the date and details of your cancellation request.

Remember, policies can vary between companies, and some may not allow changes or cancellations once the order is confirmed or shipped. Always check the terms and conditions outlined by the company or contact their customer support for assistance.