SHOPPING INFORMATION
Absolutely! We understand the importance of having a record of your purchase. Once your order is confirmed and processed, an invoice will be generated and sent to the email address you provided during checkout. You can also find a copy of your invoice in the "Order History" section of your account dashboard when you log in.
If you have any specific requirements for your invoice or encounter any issues, feel free to reach out to our customer support team at Ask@mersa.ae, and we'll be happy to assist you.
Your satisfaction is our priority, and we want to ensure your shopping experience with us is as smooth and transparent as possible.
The delivery time for your order depends on your location. Typically, our standard shipping takes 3 business days.
For more accurate delivery estimates or if you have specific delivery concerns, please contact our customer support team at delivery@mersa.ae. We're here to assist you and ensure your order reaches you on time. Your satisfaction is important to us, and we appreciate your patience.
Congratulations on your order! Here's a step-by-step overview of what happens next:
1- Order Confirmation: As soon as you complete your purchase, you'll receive an order confirmation email. This email includes a summary of your order, the items purchased, and your order number.
2- Processing: Our team immediately begins processing your order. This involves checking the availability of the items, verifying payment, and preparing your order for shipment.
3- Shipment Notification: Once your order is ready to leave our warehouse, you'll receive a shipment notification email. This email will contain a tracking number, allowing you to monitor the delivery status of your package.
4- Delivery: Your eagerly anticipated package is now on its way to you! Delivery times vary based on your location and the chosen shipping method. You can check the estimated delivery window using the tracking information provided.
5- Arrival: When your order arrives, make sure to inspect the package for any visible damage during transit. If everything looks good, open it up and enjoy your new items!
Remember, our customer support team is here to assist you at any stage of the process. If you have questions about your order, feel free to contact us at ask@mersa.ae. We appreciate your trust in us and are committed to making your shopping experience delightful from start to finish.
A wishlist is a feature on the Mersa website that allows users to create a personalized list of products they are interested in but may not be ready to purchase immediately. Users can add items to their wishlist while browsing the website, and the list serves as a convenient way to keep track of products they intend to buy in the future.
GENERAL INFORMATION
If you receive a damaged or incorrect product, here are the general steps you should take:
Contact Customer Support:
Reach out to Mersa's customer support team just emailing support@mersa.ae or calling +971 50 778 7001 between 9 am and 6 pm, Monday to Saturday (excluding Sundays and public holidays).
Provide your order number and details about the issue, including whether the product is damaged or incorrect.
Document the Issue:
Take clear photos of the damaged or incorrect product, including any damaged packaging.
If there's visible damage to the shipping box, document that as well. This documentation will be useful for the company's records and for any potential shipping insurance claims.
The timing of when the payment is taken from your bank account depends on the payment method you used and the policies of the seller. Here are some common scenarios:
Credit/Debit Card:
For credit and debit card payments, the amount is typically authorized or "pre-authorized" at the time of purchase. The actual charge may happen when the order is shipped or shortly before, but this can vary by company.
Buy Now, Pay Later Services:
If you used a "buy now, pay later" service, the payment will follow the terms and schedule outlined by that service.
To modify or cancel your order, contact our customer support promptly Reach out to Mersa's customer support team just emailing support@mersa.ae or calling +971 50 778 7001 between 9 am and 6 pm, Monday to Saturday (excluding Sundays and public holidays).
Review our cancellation policy for any applicable conditions.
It is 15 days from the date of delivery or collection.