Shipping & Delivery
Delivery Information for Mersa
At Mersa, we strive to provide a convenient and reliable delivery experience for our valued customers. Here’s what you need to know about our delivery services:
Delivery Charges:
Delivery charges are determined by factors such as location, weight, and chosen delivery service.
Enjoy free shipping on all orders above AED 100 within the UAE.
For international orders outside the UAE, free shipping is available on orders above AED 1000. Please refer to our detailed Terms & Conditions for more information.
Delivery Time:
All deliveries are handled by our trusted logistics partner.
Check your order status by logging in and visiting ‘My Account.’
Delivery times vary based on product availability, customer location, and public holidays.
Standard delivery within the UAE usually takes between two to three working days.
Packaging and Safety:
Products are packaged with care, retaining the original packaging from the manufacturer.
Additional packaging is applied when necessary to ensure your purchases reach you in perfect condition.
In-Transit Product Issues:
Rest assured, we prioritize the safe and timely delivery of your goods.
If you encounter any issues during transit, please contact us at ask@mersa.ae or call +971 50 778 7001 between 9 am and 6 pm, Monday to Saturday (excluding Sundays and public holidays).
At Mersa, we are committed to delivering your orders seamlessly while prioritizing the safety and security of your products. If you have any further questions or concerns, feel free to reach out to our customer support.